Refund and Returns Policy
1. General Policy
All purchases made through the fishinglife online store are subject to the terms outlined below. We strive to provide high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange in accordance with this policy.
2. Eligibility for Refunds and Returns
2.1. Time Frame
Requests for refunds or returns must be submitted within 30 calendar days of the delivery date. After this period, items are considered final sale and will not be eligible for a refund or exchange.
2.2. Condition of Returned Items
To qualify for a refund, the returned product must be:
- Unused, undamaged, and in its original packaging.
- Accompanied by the original receipt or proof of purchase.
- Free from any alterations, modifications, or signs of wear.
3. Return Process
3.1. Initiating a Return
Contact our Customer Support team at [email protected] or call +1 (202) 235-8285to obtain a Return Merchandise Authorization (RMA) number. Provide your order number, the item(s) you wish to return, and the reason for the return.
3.2. Shipping the Return
After receiving an RMA number, pack the item securely and include the RMA number inside the package. Ship the package to the following address:
fishinglife
3307 West Sunset Street
Washington, District of Columbia 20016
United States
Customers are responsible for all return shipping costs unless the return is due to a defect or an error on the part of fishinglife.
4. Refund Method
Refunds will be issued to the original payment method used for the purchase. The processing time may vary depending on the financial institution, but refunds are typically completed within 7‑10 business days after we receive the returned item.
5. Non‑Refundable Items
- Gift cards, downloadable digital products, and custom‑made items.
- Items marked as “Final Sale” on the product page.
- Products returned after the 30‑day window.
6. User Responsibilities
When purchasing from fishinglife, you agree to:
- Provide accurate and complete contact and payment information.
- Review product descriptions, specifications, and sizing charts before placing an order.
- Comply with all applicable laws and regulations regarding the import, possession, and use of fishing equipment.
- Notify fishinglife promptly of any issues with your order.
7. Legal Disclaimer
fishinglife reserves the right to amend this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitute acceptance of the revised terms. This policy does not affect any statutory rights you may have under applicable consumer protection laws.
8. Contact Information
If you have questions about this policy, please contact us:
Email: [email protected]
Phone: +1 (202) 235-8285
Address: 3307 West Sunset Street, Washington, District of Columbia 20016, United States